Frequently Asked Questions:
Q: Snails are crossing the fence tape even though the power is connected. What could be the reason?
- Battery is empty. Check if the battery status indicator flashes red when the test button is pressed, or stays red if the battery is empty. Replace the battery if needed.
- Aluminum strip is damaged. Inspect the entire length of the fence tape for any damage to the two contact strips.
- Faulty fence connection contact. Remove the contact clip, clean the contacts and fence tape if dirty, then reattach the clip firmly. Test the connection at multiple points as per the operating instructions.
- Fence tape is too long. Ensure the fence tape is no longer than 30 meters, as this is the maximum length supported by one power unit. Shorten if necessary.
- Fence tape is dirty with slug slime. Heavy snail infestation can cause slime to accumulate on the fence tape, affecting its function and battery life. Clean the tape with a wet sponge or cloth in wet weather; do not scrape dried slime as it may damage the tape.
- Overgrowth is affecting the fence. Grass, leaves, or other plants can create electrical bridges that interfere with the fence. The fence status LED will flash red when the test button is pressed in such cases. Regularly trim any overgrowth to prevent snails from using plants as "ladders" to cross the fence.
Q: I don’t have raised beds. Can I still use SnailStop?
Yes! You can attach the fence tape to a bed border near the ground or create a simple wooden frame around your vegetables to apply the tape.
Q: How long does the battery last?
The battery lasts an entire slug season, thanks to the innovative pulse control.
Q: Can I extend the fence tape?
Yes! You can extend the fence by adding an additional roll of fence tape (10 m or 20 m) and a fence tape connector.
Q: How long can the fence be?
With one generator, the fence can be up to 30 meters long.
Q: Will I get an electric shock? Is it dangerous to my child or pet?
No, the 9 V low voltage is completely harmless.
Q: Will SnailStop kill the slugs?
No, it only gives them a slight tingling sensation that encourages them to move away.
Q: I have multiple raised beds. Do I need a kit for each one?
No, you can connect multiple beds using a bed connector and only need one generator.
Q: Do both ends of the fence tape need to touch? (Closed circuit)
No, the fence tape does not need to form a closed circuit.
Q: Do I need to replace the fence tape every year?
No, the fence tape is durable and can be used for several years.
Q: What should I do with SnailStop in winter?
We recommend removing the device after the season and storing it in a dry, frost-free place. The fence tape can remain in place.
Q: Do I need to attach the fence connection clip to both ends of the fence tape?
No, you can position the fence connection clip wherever it works best for you.
Q: The 10 m fence tape in the starter kit isn’t enough. Do I need to buy another kit?
No, you can purchase additional fence tape separately in 10 m or 20 m lengths.
Q: I damaged the fence tape. Do I need to replace the whole thing?
No, you can repair damaged sections with a fence tape connector.